Who fulfills your order
The licensed retailer identified during checkout is the seller of record. That retailer accepts payment, calculates taxes, confirms delivery eligibility, fulfills the order and provides order support. Its policies shown at checkout and in your confirmation email control the transaction.
Age and delivery requirements
You must be 21 or older to purchase or receive alcohol. The carrier may require a valid government-issued photo ID and an adult signature. Alcohol cannot be left unattended. Delivery is available only where permitted by law.
Availability and timing
Inventory, shipping methods, fees and estimated arrival dates are provided during checkout. Timing may change because of destination restrictions, weather, carrier delays, holidays or the time required to verify an order.
Changes and cancellations
Contact the licensed retailer as soon as possible using the information in your order confirmation. Once an order has been processed, packed or handed to a carrier, changes or cancellation may not be possible and additional shipping costs may apply.
Damaged, incorrect or incomplete orders
If a bottle arrives damaged, the wrong item is delivered or part of the order is missing, keep the product and packaging and contact the retailer promptly. Include the order number and clear photos when relevant. The retailer will review the issue and determine whether a replacement, refund or other remedy is available.
Returns and refunds
Alcohol return rules vary by state and retailer. Unless the retailer’s policy states otherwise, alcohol sales are generally final except for damage, defect, an incorrect item or a fulfillment error. Approved refunds are returned to the original payment method according to the retailer’s processing timeline. Original shipping fees may be nonrefundable.
Failed delivery
If no eligible adult is available, the carrier may make another attempt, hold the order or return it to the retailer. Additional carrier or return fees may apply. Review tracking updates and contact the retailer or carrier listed in the order confirmation for help.
Order support
For a specific order, contact the licensed retailer shown in the checkout and order confirmation. For a Lucky Cat website question, email hello@drinkluckycat.com.